Withdrawal at a glance
- E-wallet processingusually within 12 hours
- Card timingup to 7 business days
- First requesta verification code to your registered number
- Age18+ and the legal age where you live
Two rules shape everything else. The FAQ says you must withdraw with the same payment method you used to deposit, and the terms say only real-money balance can be withdrawn. Read this page with the deposit methods guide beside you.
Timings the casino publishes
| Method | What the FAQ says | What to expect after that |
|---|---|---|
| E-wallet | Usually processed within 12 hours | The money then shows up in the e-wallet. |
| Card | Up to 7 business days | Bank and card processing is slower on the card side. |
Source: Swerte99's FAQ, checked 12 November 2026.
How to request a withdrawal
Confirm no unfinished bonus turnover
If a bonus is still being wagered, the bonus money is not withdrawable. Check the promotion's page and the turnover rules page first.
Request the withdrawal with the same method as the deposit
The FAQ is direct on this point. A different method can hold the request up.
Enter the verification code on your first request
The first withdrawal asks for a code sent to your registered phone number. Later requests do not.
Wait the stated time
E-wallets are usually done within the window the FAQ gives. Cards can run to several business days.
Check the status
If it is still pending after the window, open live chat. The About page says support runs 24/7.
Why a request is rejected or delayed
Payment provider rejection
The FAQ says requests are mostly rejected by the payment providers themselves. That is outside the casino's control and often fixed by trying the cashout again later.
Different method
A withdrawal route that does not match the deposit route breaks the FAQ's same-method rule.
Wrong details
A mistyped wallet number or bank detail is one of the listed causes of failure. Copy the details instead of typing them by hand.
E-wallet monthly limit
The FAQ cites the GCash e-wallet as the example. If the wallet is at its monthly ceiling, the money cannot land until that resets.
E-wallet not fully verified
An e-wallet account that has not completed its own verification is another listed reason.
Unfinished bonus
Bonus money that has not been wagered is lost when you withdraw, and wagering needs real-money balance.
Do and avoid before you cash out
Do
- Match the withdrawal method to your deposit.
- Keep your registered number active for the first-request code.
- Finish any wagering you plan to complete.
- Save the status screen after you submit.
Avoid
- Requesting to a friend's or relative's wallet.
- Withdrawing mid-turnover and expecting the bonus.
- Retyping wallet or bank details.
- Assuming the card route is as fast as the e-wallet route.
Identity checks before a cashout clears
The terms let the casino ask for identity documents when it needs them, and a first withdrawal is a common moment for that request. Have the paperwork ready so a check does not turn into a week of back and forth.
Photo ID
The terms name a passport, driving license, national ID or birth certificate. A clear photo of one of these is the usual starting point.
Payment card proof
If you deposited by card, the terms ask for a picture showing the first six and last four digits. The CVV stays hidden.
Proof of address
A utility bill or bank statement under six months old is the example the terms give.
Age check
The terms require you to be over 18 and above the legal gambling age that applies to you. Age verification is part of the same process.
Pending, approved and cancelled
| Status | What it means | What you can do |
|---|---|---|
| Pending | The request is in the queue and has not been paid out. | Ask support to cancel it if you spot a mistake. |
| Approved | The casino has cleared the request for payment. | Nothing. An approved withdrawal cannot be cancelled. |
| Rejected | The provider or a check stopped it. | Fix the cause, then submit again. |
Source: Swerte99's FAQ and Terms and Conditions, checked 12 November 2026.
If the cashier will not open at all, the login page covers signing back in, and the app page explains the mobile route if you play there.
Related pages
The deposit methods page explains the routes and their timings. The first deposit bonus guide covers the opt-in step at the start, and the turnover rules page goes deeper on wagering. The FAQ gathers the casino's own payment answers, and the login page covers sign-in if the cashier will not open. The responsible gambling page has limits and self-exclusion routes.
Withdrawal questions
Can I withdraw to a different method than I deposited with?
No. The FAQ asks you to use the same payment method for withdrawal and deposit.
Do I need a code every time?
Only the first withdrawal request asks for a verification code sent to your registered phone number. Later ones do not.
Why is my request still pending?
It may be waiting on provider processing, or it may sit inside the normal window. Clear your cache and log in again, then open live chat if the window has passed.
Can I cancel a withdrawal?
A pending request can be cancelled by asking support. An approved one cannot.
What happens to bonus money if I withdraw?
The terms say bonus money that has not been wagered is lost on withdrawal. Only real-money balance can be withdrawn.
What if my details were wrong?
Open live chat as soon as you spot it. A pending request can still be stopped, but an approved one cannot be reversed.
What documents might I be asked for?
The terms list a passport, driving license, national ID or birth certificate, a payment card picture with the middle digits hidden, and a recent utility bill or bank statement. Documents are requested when the casino needs them.
Keep cashouts predictable by playing to a budget. Help is listed on the responsible gambling page, including Gambling Therapy, Gamblers Anonymous and GamCare. 18+.